Active IQ Level 2 Diploma in Customer Service

The Level 2 Diploma in Customer Service provides learners with a combination of essential customer service knowledge, as well as the skills required for those who wish to pursue or further a career in customer service.

There are no specific entry requirements.

As this is a competency-based qualification, learners will need to be assessed in the workplace.

Learners must complete all five units (19 credits) from mandatory Group A, a minimum of 3 credits from optional Group B, and a minimum of 16 credits from optional Group C. A maximum of 7 credits can come from optional Group D. A minimum of 45 credits must be achieved at Level 2 or above.

• Coursework/Project.
• Portfolio of Evidence.
• Practical Demonstration/Assignment.

£82.50 Registration / Certification fee 

This qualification provides progression onto:

• Level 3 Diploma in Customer Service.
• Customer Service Practitioner apprenticeship.