<h1>Active IQ Level 2 Diploma in Customer Service</h1>

Active IQ Level 2 Diploma in Customer Service

Level 2
Ofqual Accreditation Number 601/3544/X
CIMSPA Endorsed Logo CIMSPA Points Logo

Introduction

The Level 2 Diploma in Customer Service provides learners with a combination of essential customer service knowledge, as well as the skills required for those who wish to pursue or further a career in customer service.

Entry requirements

There are no specific entry requirements.

 

As this is a competency-based qualification, learners will need to be assessed in the workplace.

Qualification structure

Learners must complete all five units (19 credits) from mandatory Group A, a minimum of 3 credits from optional Group B, and a minimum of 16 credits from optional Group C. A maximum of 7 credits can come from optional Group D. A minimum of 45 credits must be achieved at Level 2 or above.

Learner Achievement Portfolio – Active IQ Level 2 Diploma in Customer Service

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Learner Achievement Portfolio - Active IQ Level 2 Diploma in Customer Service

Assessment

  • Coursework/Project.
  • Portfolio of Evidence.
  • Practical Demonstration/Assignment.

Fees breakdown

£82.50 Registration / Certification fee

Career progression

This qualification provides progression onto:

 

  • Level 3 Diploma in Customer Service.
  • Customer Service Practitioner apprenticeship.

Contact us

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eLearning Showreel

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