Centre Closures - Next Steps for Learners

If you’ve recently found out that your centre is closing, we’re here to support you with your next steps. We understand this may cause some uncertainty, but we want to ensure that no learner is left behind.

First, we need you to establish if you are a funded or private learner. A funded learner has had their tuition paid by a government grant or loan, while a private learner pays their own tuition fees.

Funded Learner

If you’re a funded learner, you’ll need to contact the Department for Education, who will support you to understand the options available to continue your qualification with minimal disruption. They’ll be able to provide details of a new centre, including location, contact information, any costs if applicable and next steps.

Private Learner

If you’re a private learner, you may be able to transfer to a different Active IQ centre that offers the same qualification. You can find a centre by following the below steps:

• Contact our Customer Services team either by telephone or email and they can advise of alternative approved Active IQ centres in your area who deliver the same qualification who may be able to support the completion of your qualification.
• Contact the centre directly to find out if you can enrol. Any costs will need to be discussed directly with the new centre. We’re unable to support matters relating to financial agreements between a learner and a centre.

Alternatively, you may be able to enrol in a similar qualification offered by another awarding organisation. You should contact the other awarding organisation or centre directly to discuss this option.

As a private learner, if you feel that you could benefit from additional support, Citizens Advice may be able to guide you with any questions you have about a company stopping trading or going out of business.