This site uses cookies to store information on your computer. Some are essential to make our site work; others help us improve the user experience or allow us to effectively communicate with you. By using the site, you consent to the placement of these cookies. Read our Cookie Policy to learn more. AGREE & DISMISS

Active IQ Level 3 Diploma in Customer Service

Level 3

Ofqual Accreditation Number 601/3545/1


The Level 3 Diploma in Customer Service provides learners with a combination of both essential customer service knowledge and skills that is required for those who wish to pursue or further a career in customer service.


There are no specific entry requirements.

As this is a competency-based qualification, learners will need to be assessed in the workplace.

Learners must complete a minimum of 55 credits. Learners must achieve all 6 units (31 credits) from mandatory Group A and a minimum of 15 credits from optional Group B. A maximum of 9 credits can come from optional Group C.

  • Coursework/Project.
  • Portfolio of Evidence.
  • Practical Demonstration/Assignment.

£93.50 Registration / Certification fee

The qualification provides progression onto:

  • Level 4 NVQ Diploma in Management.
  • Customer Service Specialist apprenticeship.

Already an approved centre? Add this qualification

I consent to sharing my personal information*

Select a choice

If you're not already an Active IQ approved centre find out how.