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Centres FAQs

In order to offer your learners nationally accredited qualifications through Active IQ, your organisation needs to become approved.

For a step-by-step guide through our straightforward approval process, please view our Becoming Approved page.

To enquire about becoming an approved centre, please contact our Approvals Team here who will be able to explain our requirements and provide the documentation you need to apply.

Active IQ offer you more than just qualifications, thanks to our dedicated team supporting you each day and the vast range of additional services that we provide to our approved centres.

To view Active IQ’s pricing structure please click here.

Please click here to view our ‘Additional Approval for Existing Centres’ webpage for further details. Alternatively, please log in to your Active Intel account & apply by completing and submitting an Additional Qualification Approval Form

Yes, although it is not best practice in the long term. If the same person acts as both tutor and assessor, they must hold all relevant qualifications. Please click here to view our ‘Staff Requirements’ page for further details.

If an original certificate is lost/stolen/destroyed, a centre or learner can request a replacement from Active IQ. Replacement certificates can be requested by downloading and completing the Replacement Certificate Request Form.

Each replacement eCertificate costs £15 plus VAT. Please email the authentically signed electronic copy to

Payment can be made by cheque, or alternatively if you wish to make a payment by card please allow for Active IQ to complete all relevant checks and our Accounts team will then contact you on the telephone number you provide on the replacement certificate form.

Replacement certificates are issued within five working days.

Before Active IQ allocates DCS for a qualification, your allocated EV will need to see a minimum of five compliant summative learner portfolios. This sample must include all active assessors and verifiers involved within each qualification to clearly evidence sufficiency in practices across the team.

This list was set by SkillsActive following consultation with industry employers and key stakeholders, and all awarding organisations must abide by these.

If the learner portfolios were sampled at a formative stage, these will need to be sampled again at the summative stage (along with associated IV records) prior to certification being authorised. DCS will be awarded if the summative sample is compliant, providing that the requirements listed in Q7 are all covered.

Whilst parts of a qualification often remain similar after an update, if there have been significant changes made to the assessment requirements, Active IQ will need to sample your first cohort of completed portfolios before we can look at awarding DCS to ensure that all centre staff have understood the changes in the assessment strategies.

Not at all; it is a completely free service to our centres.