If an original certificate is lost/stolen/destroyed, a centre or learner can request a replacement from Active IQ. Replacement certificates can be requested by downloading and completing the Replacement Certificate Request Form
Each replacement certificate costs £15 plus VAT, or £25 plus VAT if you would also like an electronic version. Please send the form to Active IQ, Dryden House, St. Johns Street, Huntingdon, Cambridgeshire, PE29 3NU, or submit an authentically signed electronic copy to csteam@activeiq.co.uk
Payment can be made by cheque, or alternatively if you wish to make a payment by card please allow for Active IQ to complete all relevant checks and our Accounts team will then contact you on the telephone number you provide on the replacement certificate form.
Replacement certificates are issued within five working days.