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External Verifiers

What our customers say

“Active IQ’s EVs are a credit to the organisation and for us, it’s the EVs that differentiate Active IQ from other awarding organisations. The EV team give a great deal of personal support, guidance and genuine empathy for learners to succeed really shines through. It is clear that Active IQ want training centres to be delivering the high quality products and are willing to support them to achieve this.”
Micky Riddell, Telford College of Arts and Technology


Meet the team

Name: Mandie Percival
Region Covered: National
Phone Number: 07725240468

Mandie Percival About: Mandie joined Active IQ in 2007 and has worked in the quality assurance team during that time. Mandie was promoted to Lead External Verifier in 2012 and then again to Head of Quality Assurance in 2014, roles that she has particularly enjoyed as these have allowed Mandie the opportunity to support her allocated centres whilst also mentoring the excellent team of external verifiers at Active IQ. Mandie is passionate about the provision of quality education and training and has a particular interest in differentiated methods for programme delivery.

Specialist areas: Group Exercise, Gym, Personal Training, Management, Teaching, Assessing and Quality Assurance


Name: Annette Tinkler
Region Covered: Scotland, North East/Yorkshire, International
Phone Number: 07725244114

Annette Tinkler About: Annette has been in the fitness industry for over 20 years, starting as a fitness instructor then as a personal trainer. Annette also trained to be a sports massage therapist, an area which she still has a keen interest in today. Annette worked as a fitness manager in her career before progressing into assessing and internal verification of a wide range of health and fitness qualifications. Annette began with Active IQ in 2007 as an External Verifier and is one of our most experienced team members. More recently, Annette was promoted to Lead External Verifier and International QA Manager where she now continues to use her industry and quality assurance expertise to support our centres as well as our External Verifier team.

Specialist areas: Sports Massage, Personal Training, Apprenticeships, Assessing and Quality Assurance


Name: Alex Mirralles
Region Covered: Southern
Phone Number: 07825863662

Alex Mirralles About: Alex has been in the fitness industry for 16 years working in health clubs, firstly starting off as a leisure attendant and then working his way up to health club manager. Alex has also run his own fitness business delivering PT and fitness classes, seeing over 250 clients a week. Alex has worked for private training providers and colleges delivering fitness qualifications, and has gained considerable experience working as a tutor, assessor and IV. He has also worked in management quality roles within education, where he has been a regional IV overseeing multiple centers and large teams of tutors and assessors across the country, also working alongside various awarding organisations and EV’s.

Within a Head of Quality role with a private training provider, Alex has been through the OFSTED inspection process where they were awarded a Grade 2.

Specialist areas: Gym, Personal Training, ETM, Sport Massage, Teaching and Assessing, Quality Assurance, First Aid and Customer Service.


Name: Emma Paul
Region Covered: South West
Phone Number: 07887454261

Emma Paul About: Emma’s fitness industry career started over 20 years ago whilst studying towards a degree in Physiotherapy. With a keen interest in rehabilitation, she completed a variety of further qualifications and worked as a successful PT and Pilates instructor for several years. After progressing through management roles for a nationwide fitness company, Emma joined their assessor team and discovered a passion for training and education. She spent 10 years working for a large national training provider, initially as a course tutor role then later as Lead IV and Regional Manager.

Emma has continually developed her technical knowledge, gaining numerous additional CPD qualifications, Level 4 Lower Back Pain qualification and achieving her PGCE in 2013. Emma joined Active IQ in 2018, and enjoys using her experience to support centres towards providing quality training and enhancing their learner achievement.

Specialist areas: Gym, Personal Training, Group Exercise, Exercise Referral, Pre & Post Natal, Lower Back Pain Management, Pilates, Leisure Management, Teaching and Assessing, Quality Assurance.



Name: Lesley Rothera
Region Covered: Southern
Phone Number: 07557587750

Lesley Rothera About: Lesley has been working in the fitness industry for 15 years. Throughout this time Lesley has worked in many different roles including Gym Instructor, Regional Studio Coordinator, Tutor, Master Trainer and Internal Verifier. During her time working as a Freelance Personal Trainer, she took the opportunity to work in New Zealand for three years. Working alongside leading industry professionals Lesley gained a wealth of fitness experience and knowledge. Lesley is very passionate about exercise and fitness, she is currently training and competing as a Professional International Figure Athlete as well as judging Body Building competitions and holding regular workshops and seminars. Lesley’s drive to ensure that high standards are maintained within the Health and Fitness Industry led her to begin work with Active IQ as a full time External Verifier and she brings with her a wealth of experience and industry competence.

Specialist areas: Gym, Personal Training, ETM, Leisure Management, Apprenticeships, Assessing and Education and Training.


Name: Lyndsey Smith
Region Covered: North East, North West, Scotland and Ireland
Phone Number: 07771727290

Lyndsey Smith About: Lyndsey has been working in the Fitness Industry for over 20 years in a variety of roles. She started as a Fitness Instructor and developed a passion for group fitness training including Exercise to music, Studio cycling, Circuits, Aqua, Step, Kettlebells, Suspension Training, Combat and Zumba. Her roles included Club manager, Duty Manager, Studio Co-ordinator and Personal Trainer. Lyndsey has spent the past 15 years working as a Tutor/Assessor on a wide variety of fitness courses and apprenticeships and has 12 years’ experience as an Internal Verifier. She has continued to regularly gain additional qualifications including a Degree in Education, Cert ed, Pre and Post-Natal, Exercise Referral, Obesity and Diabetes, Pilates and QTLS. 

Lyndsey takes great pride in providing the highest level of customer service and her passion is to share her expertise to support the development of knowledgeable and competent fitness professionals.

Specialist areas: Gym, Personal Training, Group Exercise, Pre and Post Natal, Obesity and Diabetes, Pilates, Exercise Referral, Apprenticeships and Quality Assurance.


Name: Richard Chater
Region Covered: International
Phone Number: 07585006122

Richard Chater About: Richard has been in the industry for over 25 years, originally as a trainer, gym manager and then as a duty manager within a private members rackets club. Richard has over 20 years experience in HE/FE in a variety of education-based roles as well as working with a range of small and large training providers delivering GCSE/BTEC/A Level/NVQ and undergraduate based qualifications. As a coach, Richard has worked with elite junior athletes in rugby union and in conditioning/psychological preparation in tennis/squash with performers on the GB pathway. Richard has worked in external quality assurance for over a decade, and he joined Active IQ in the summer of 2023 as an International Quality Assurance Consultant and is looking forward to supporting and developing Centres worldwide. 

Specialist areas: Gym, Personal Training, Working with Older Adults, Elite Performance, Sport & Exercise Psychology, Assessing, Education & Training, Quality Assurance.


Name: Will Mansford
Region Covered: Northern
Phone Number: 07725240573

Will Mansford About: Will has been working within the Fitness Industry for over 10 years after previously gaining a business degree at University. During the last 10 years Will has worked in a nationwide fitness company as a Leisure Manager, a work-based training provider as an Assessor and an Internal Verifier. During the last 10 years Will has acquired a wide range of knowledge in the industry and has a great passion for health and fitness. Will started his career as a gym instructor and his journey over the last 10 years has seen him gain a wide range of qualifications. These qualifications include Exercise to Music, Personal Training, Leisure Management, Pool Plant, Circuit Training, Kettlebells, Pre & Post-Natal, Adolescents, A1, PTTLS, and his Internal and External Verification qualifications. Prior to joining Active IQ Will worked as a regional IV for a National training provider overseeing a large assessor team for the delivery of both vocational and work based learning programmes.

Will has been working for Active IQ since 2013 but joined the company in a full-time capacity during April 2015 and is eager to share his knowledge and experience with his centres. Will believes his passion for quality assurance in training and education in the leisure industry is what Will thrives for each day.

Specialist areas: Gym, Personal Training, Leisure Management, Apprenticeships and Quality Assurance