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Online Registration and Certification

Important update

In response to the initial remote working requirements during the COVID-19 pandemic, Active IQ began issuing certificates via an electronic eCertificate only.

Based on positive feedback and the success of eCertificates as an effective digital solution for our customers, eCertification will be the default certification format throughout the remainder of the COVID pandemic and also once office premises reopen.

Our Customer Experience Team are on hand to support you to access eCertificates via Quartzweb, for further support please contact us on

About Active IQ's web-based registration and certification service

Active IQ is pleased to provide its recognised centres with a web-based registration and certification service. Using the service centres can:

  • register learners
  • claim certificates
  • view learner records/history held securely on the Active IQ database

To obtain a unique login to the system please email with the following information:

  • the full name and email address of the person responsible for registering learners
  • the internal quality assurer’s full name and email address (or the person responsible for claiming certificates once the internal quality assurer has authorised the claim*).

Once the user account(s) have been set up, Active IQ will send you a user guide and registration file as well as confirmation of the login details. You can also use the guidance videos below to help familiarise yourself with the system:

The URL for the web-based registration and certification service is Should you require further assistance please contact

*Important note

Where a person other than the internal quality assurer makes a certificate claim, s/he must maintain an audit trail that clearly shows the internal quality assurer has authorised the claim.