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To request a replacement certificate please download and complete this form.

Each replacement certificate costs £15 plus VAT, or £25 plus VAT if you would also like an electronic version. Please send the completed form to Active IQ, Dryden House, St. Johns Street, Huntingdon, Cambridgeshire, PE29 3NU, or submit an authentically signed electronic copy to csteam@activeiq.co.uk

Payment can be made by cheque, or alternatively if you wish to make a payment by card please allow for Active IQ to complete all relevant checks and our Accounts team will then contact you on the telephone number you provide on the replacement certificate form.

  • Replacement certificates are issued within five working days.
  • All replacement certificates will be annotated ‘Replacement’ as agreed with the Regulatory Authorities.
  • Active IQ cannot issue certificates until payment has cleared.
  • We cannot enter in to any correspondence regarding awards, which do not appear on our records.

Please note that only if the reason for the replacement is acceptable to Active IQ will a replacement certificate be issued (e.g. lost, stolen or destroyed). We also reserve the right to contact the Training Provider that you achieved your qualification with.