Call us on:
+44(0) 1480 467950
Call charges may vary
  • Information about Personal Trainer Academy (PT Academy), and My Training Centre

    Please note that PT Academy is no longer an approved centre with Active IQ (effective from 9th September 2016).

    Please note that My Training Centre is no longer an approved centre with Active IQ (effective from 20th March 2017). If you have any queries about your current course with My Training Centre please contact us.

  • My Active IQ certificate has been lost/stolen/destroyed. Can I get a replacement?

    In the first instance, learners can request a replacement from their training centre. If, for any reason, this proves difficult, you can request a replacement certificate from Active IQ by downloading and completing the Replacement Certificate Request Form.

    Each replacement certificate costs £15 plus VAT, or £25 plus VAT if you would also like an electronic version. Please send the form to Active IQ, Dryden House, St. Johns Street, Huntingdon, Cambridgeshire, PE29 3NU, or submit an authentically signed electronic copy to csteam@activeiq.co.uk

    Payment can be made by cheque, or alternatively if you wish to make a payment by card please allow for Active IQ to complete all relevant checks and our Accounts team will then contact you on the telephone number you provide on the replacement certificate form.

    Replacement certificates are issued within five working days.

  • I have completed an Active IQ course but I haven’t received my certificate.

    The approved centre (the training organisation that delivered your course) is responsible for claiming certificates from Active IQ when learners’ assessments have been completed and, where required, their achievement has been quality assured. Successful certificate claims are processed by Active IQ within five working days and the certificates are posted directly to the approved centre. The centre is then responsible for issuing certificates to learners. If you have not received your certificate, please contact the training organisation that delivered your course.

  • How can I enrol onto an Active IQ course?

    Active IQ is a recognised awarding organisation. It does not deliver any training courses directly, but has a national and international network of approved centres who deliver its qualifications. To find an approved Active IQ centre and information on the qualifications it delivers, click here.

  • What is an approved centre?

    An approved centre is a training organisation (e.g. a college, school, university, commercial training provider or work-based organisation) that has been granted approval by Active IQ to deliver Active IQ qualifications. The approval process is designed to give learners the assurance that Active IQ is satisfied the training organisation has the staff, systems and procedures in place to deliver a positive and high-quality learning experience. Approved centres are monitored and supported by Active IQ to ensure that appropriate standards are consistently maintained.

  • Who is Active IQ?

    Active IQ is an awarding organisation that is recognised and regulated by the following qualifications and examinations regulators: Ofqual (England) and Qualifications Wales. We develop and create qualifications (syllabuses and assessments, plus accompanying supporting resources such as manuals and eLearning). Active IQ is not a training provider (centre) and it does not deliver training courses. Instead its qualifications are delivered by a national and international network of approved training organisations that we refer to as ‘approved centres’. Click here to find a recognised Active IQ centre.

  • How much do Active IQ courses cost?

    It is the responsibility of the recognised centre (the training organisation that will deliver the course) to set a price for a course. Click here to find a training organisation in your area.

  • Are Active IQ qualifications internationally recognised?

    Active IQ qualifications sit on the Regulated Qualifications Framework (RQF) and are jointly regulated by England’s regulator Ofqual (incl. Northern Ireland) and Qualifications Wales.

    Therefore, Active IQ qualifications are recognised in England, Wales and Northern Ireland. Scotland has its own framework: the Scottish Credit and Qualifications Framework (SCQF). Although they do not additionally appear on the SCQF, Active IQ qualifications are widely respected by learners, training organisations and employers in Scotland, and several approved centres in Scotland choose to offer our qualifications.

    In Europe, the European Qualifications Framework (EQF) acts as a translation device to make national qualifications more readable across Europe. All regulated qualifications sitting on the RQF (including all Active IQ qualifications) align to the level descriptors of the EQF.

    UK qualifications are well-regarded all over the world, and where there is a national register of exercise professionals with an agreement in place for mutual recognition, Active IQ certificates should be recognised for those seeking employment abroad. However, this decision lies uniquely with the relevant country and their local jurisdictions. See EuropeActive and ICREPs for further guidance and information.

  • Do Active IQ qualifications attract UCAS points?

    All level 3 qualifications are entitled to be nominated into the new UCAS Tariff by relevant higher education institutes. Active IQ’s Level 3 Diploma in Physical Activity, Fitness and Exercise Science has the following points attached to it and is also a Tech Level as designated by the Department for Education:

    Distinction: 48 points
    Merit: 32 points
    Pass: 16 points

    However, the university or college you are considering applying to may accept other Active IQ qualifications as an appropriate entry route even if they don’t currently attract UCAS Tariff points. See the UCAS website for more information.

  • When will I get my exam results?

    This can depend on the method of marking the externally set Active IQ exams. There are two possible scenarios for exam marking:

    Scenario 1: Exam papers are marked by the approved centre.
    In this instance the exam paper must be marked within five working days and Active IQ encourages approved centres to give learners their results, subject to internal moderation*, as soon as possible. Approved centres can choose whether to give learners their results informally (e.g. verbally) or formally (e.g. by letter or email).

    (*Please note that approved centres are required to internally moderate exam results. This means that exam papers are ‘spot checked’ to ensure they have been accurately marked. This process can take up to ten working days to complete after the exam papers were first marked).

    Scenario 2: Exam papers are marked by Active IQ.
    In this instance the approved centre must post the exam papers to Active IQ within five working days of learners sitting the exam. Active IQ marks the papers within five working days, as per our service level agreement, and posts them back to the approved centre. Active IQ encourages all centres to give learners their results as soon as possible, and they can choose whether to give learners their results informally (e.g. verbally) or formally (e.g. by letter or email).

  • What can I do if I am unhappy with an aspect of my course or the approved centre?

    As part of the centre approval process, the training organisation will have satisfied Active IQ that it has a robust complaints procedure, and you should use this procedure to make your training organisation aware that you are unhappy with an aspect of your course or the centre itself.

    Once you have exhausted the centre’s internal complaints procedure without a satisfactory resolution, you can use Active IQ’s Complaints Policy to escalate the issue to Active IQ. Please read the Complaints Policy then, if appropriate, contact info@activeiq.co.uk

  • Do Active IQ qualifications have REPs points?

    Successful achievement of certain Active IQ qualifications allows access to the Register of Exercise Professionals in various categories.

    Active IQ Qualification REPs Level and Category
    Active IQ Level 2 Certificate in Fitness Instructing (gym-based exercise) Level 2 Gym
    Active IQ Level 2 Certificate in Fitness Instruction and Self-Development in Active Leisure Level 2 Gym
    Active IQ Level 2 Certificate in Fitness Instructing (group exercise to music) Level 2 Exercise to Music
    Active IQ Level 2 Certificate in Fitness Instructing (health-related exercise and physical activity to children) Level 2 Physical Activity for Children
    Active IQ Level 2 Certificate in Fitness Instructing (water-based exercise) Level 2 Aqua
    Active IQ Level 2 Diploma in Physical Activity, Fitness and Exercise Science Level 2 Gym
    Active IQ Level 3 Certificate in Personal Training Level 3 Fitness Instructor/Personal Training
    Active IQ Level 3 Diploma in Fitness Instructing and Personal Training Level 3 Fitness Instructor/Personal Training
    Active IQ Level 3 Diploma in Physical Activity, Fitness and Exercise Science Level 3 Personal Training
    Active IQ Level 3 Diploma in Exercise Referral Level 3 Exercise Referral
    Active IQ Level 3 Diploma in Teaching Yoga Level 3 EMDP, Yoga, Pilates
    Active IQ Level 3 Diploma in Instructing Pilates Matwork Level 3 EMDP, Yoga, Pilates
    Active IQ Level 4 Certificate in Physical Activity and Lifestyle Strategies for Managing Low Back Pain Level 4 Back Pain
    Active IQ Level 4 Certificate in Physical Activity and Weight Management for Obese and Diabetic Clients Level 4 Obesity/Diabetes
    Active IQ Level 3 Award in Designing Pre and Postnatal Exercise Programmes Additional Ante/Post Natal
    Active IQ Level 3 Award in Designing Exercise Programmes for Older Adults Additional Older adults
    Active IQ Level 2 Certificate in Instructing Pre-designed Exercise Sessions Non-Levelled Physical Activity Advisor

    For information and guidance on how many REPs CPD points are allocated to other Active IQ qualifications, please view the SkillsActive Training Portal or contact REPs.

  • How do I get recognition for my prior learning and certification when completing a current Active IQ qualification?

    All Active IQ centres have a policy and procedure that considers prior learning when identifying learning and assessment requirements for a particular qualification.

    When you enrol on a course it is important to inform your training provider of all prior learning as early as possible. You should also be prepared to present evidence of this prior learning to support any recognition of prior learning (RPL) application. Your training provider will evaluate your prior learning and evidence and make an assessment decision relating to the current qualification or course.

  • Is there a distance learning option for Active IQ qualifications?

    As long as they meet Active IQ’s requirements, approved centres can choose how they deliver Active IQ qualifications; some deliver their courses face-to-face, others deliver via distance learning (or home study) and a number choose blended learning (a combination of face-to-face and distance learning).

    Click here to find an approved Active IQ centre. Please contact the centre directly to find out more about their delivery methods.

  • Can I buy a manual or eLearning for my Active IQ qualification?

    Most centres use Active IQ manuals or our eLearning platform to support the delivery of our qualifications, so please check this before investing in resources yourself. However, if you do wish to purchase resources independently, you can do so by contacting Active IQ.

  • Are Active IQ qualifications recognised by CIMSPA?

    Active IQ qualifications are recognised by CIMSPA and sit within their Professional Development Framework.