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Level 3
Ofqual Accreditation Number 601/3545/1


This qualification provides learners with a combination of essential customer service knowledge and the skills required for those who wish to pursue or further a career in customer service.
This qualification gives learners the opportunity to gain a nationally accredited qualification which provides the essential knowledge, techniques and competencies required for an occupation in a customer facing environment.

Entry Requirements

There are no specific entry requirements. As this is a competency-based qualification, learners will need to be assessed in the workplace.

Qualification Structure

Learners must complete a minimum of 55 credits.
Learners must achieve all 6 units (31 credits) from mandatory Group A and a minimum of 15 credits from optional Group B. A maximum of 9 credits can come from optional Group C.
For detailed information on the qualification structure download the Learner Achievement Portfolio.


Coursework/Project, Portfolio of Evidence, Practical Demonstration/Assignment/Assessment

Fees For Centres

£93.50 Registration / Certification fee
£100 eLearning fee
£10 Printed NVQ Portfolio fee

Career Progression

The qualification is designed to offer entry to employment and progression in employment; however learners can also progress to the Level 4 NVQ Diploma in Management and the Higher Apprenticeship in Management.