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Level 2
Ofqual Accreditation Number 601/3544/X


This qualification provides learners with a combination of essential customer service knowledge and the skills required for those who wish to pursue or further a career in customer service.
This qualification gives learners the opportunity to gain a nationally accredited qualification which provides the essential knowledge, techniques and competencies required for an occupation in a customer facing environment.

Entry Requirements

There are no specific entry requirements. As this is a competency-based qualification, learners will need to be assessed in the workplace.

Qualification Structure

Learners must complete all five units (19 credits) from mandatory Group A, a minimum of 3 credits from optional Group B, and a minimum of 16 credits from optional Group C. A maximum of 7 credits can come from optional Group D.
A minimum of 45 credits must be achieved at Level 2 or above.
For detailed information on the qualification structure download the Learner Achievement Portfolio.


Coursework/Project, Portfolio of Evidence, Practical Demonstration/Assignment/Assessment

Fees For Centres

£82.50 Registration / Certification fee
£75 eLearning fee
£10 Printed NVQ Portfolio fee

Career Progression

This qualification provides progression on to further training and the Level 3 Diploma in Customer Service.