This qualification provides learners with a combination of essential customer service knowledge and the skills required for those who wish to pursue or further a career in customer service.
This qualification gives learners the opportunity to gain a nationally accredited qualification which provides the essential knowledge, techniques and competencies required for an occupation in a customer facing environment.
There are no specific entry requirements. As this is a competency-based qualification, learners will need to be assessed in the workplace.
Learners must complete all five units (19 credits) from mandatory Group A, a minimum of 3 credits from optional Group B, and a minimum of 16 credits from optional Group C. A maximum of 7 credits can come from optional Group D.
A minimum of 45 credits must be achieved at Level 2 or above.
For detailed information on the qualification structure download the Learner Achievement Portfolio.
Coursework/Project, Portfolio of Evidence, Practical Demonstration/Assignment/Assessment
Fees For Centres
£75 eLearning fee
£10 Printed NVQ Portfolio fee
This qualification provides progression on to further training and the Level 3 Diploma in Customer Service.