This site uses cookies to store information on your computer. Some are essential to make our site work; others help us improve the user experience or allow us to effectively communicate with you. By using the site, you consent to the placement of these cookies. Read our Cookie Policy to learn more. AGREE & DISMISS

Active IQ Level 2 Certificate in Customer Service and Professional Development

Local Flexibilities Funding Available

Level 2


Ofqual Accreditation Number 601/3757/5


The aim of this qualification is to provide learners with the knowledge and skills to:

  • Be able to work in a customer-facing environment.
  • Be able to deliver good customer care and work effectively with internal and external customers.

CIMSPA Endorsed Logo


There are no specific entry requirements.

Learners must complete the three mandatory units (16 credits).

For detailed information on the qualification structure download the Qualification Guidance.

Coursework/Project, Portfolio of Evidence

£38.50 Registration / Certification fee 

This qualification provides progression to:

  • Level 2 Diploma in Customer Service.
  • Level 3 Diploma in Customer Service.
  • Level 2 Diploma in Business Administration.
  • Level 3 Diploma in Business Administration.

Already an approved centre? Add this qualification

I consent to sharing my personal information*

Select a choice

If you're not already an Active IQ approved centre find out how.