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Level 2
Ofqual Accreditation Number 601/3757/5


  • Be able to work in a customer-facing environment.
  • Be able to deliver good customer care and work effectively with internal and external customers.

Entry Requirements

There are no specific entry requirements.

Qualification Structure

Learners must complete the three mandatory units (16 credits).
For detailed information on the qualification structure download the Qualification Guidance.


Coursework/Project, Portfolio of Evidence

Fees For Centres

£38.50 Registration / Certification fee

Career Progression

This qualification provides progression to:

  • Level 2 Diploma in Customer Service.
  • Level 3 Diploma in Customer Service.
  • Level 2 Diploma in Business Administration.
  • Level 3 Diploma in Business Administration.