Active IQ Level 2 Certificate in Customer Service (QCF)
Introduction
This qualification provides learners with the essential customer service knowledge and skills required by those who wish to pursue or further a career in customer service.
This qualification gives learners the opportunity to gain a nationally accredited qualification which provides the essential knowledge, techniques and personal qualities required for an occupation in a customer facing environment.
| Reg/Cert fee: | £35 |
| Lecture Pack fee: | N/A |
| Manual fee: | £25 |
| Guided Learning Hours: | 115 |
| Notional Learning Hours: | 130 |
| Accreditation Number: | 600/2777/0 |
| Performance Points: | |
| Qualification credit value: | 13 |
Entry requirements
There are no specific entry requirements but a basic level of communication is required.
Qualification structure and credit value
Learners must complete both mandatory units, 13 credits to achieve this qualification.
- Unit 1: Delivery of effective customer service.
- Unit 2: Supporting the customer service environment.
Assessment
- Worksheet
- Course work / portfolio of evidence
- Practical observation