Qualifications - Centres

NVQ Level 2 in Sport, Recreation and Allied Occupations: Operational Services

Reg/Cert fee: £45 (Includes standard candidate portfolio)
Lecture Pack fee: N/A
Manual fee: N/A
Accreditation Number: 500/1670/2

Introduction

It is anticipated that candidates for this qualification will already be employed within a leisure centre, health club organisation (typically 'client-facing') in the public, private or voluntary sector. This qualification is for leisure centre employees responsible for an operational role acting under supervision. It will give them the opportunity to prove their competence over time in the workplace.

This NVQ consists of seven units; three mandatory units and four optional units which are delivered and assessed in the work place.

Mandatory units

All candidates must successfully complete the following units:

  • C22 Promote Safety in the Sport and Activity Environment (L/101/8012)
  • C32 Give Customers a Positive Impression of Yourself and Your Organisation (U1053838)
  • A52 Contribute to the work of your Team (R/101/7718)

Optional units

Candidates must complete four of the following units:

Equipment

  • C12 Set Up, Take Down and Store Equipment (D/101/8015)
  • C15 Site Caravans on Parks (K/101/8017)
  • C16 Maintain Sport and Recreation Equipment (H/101/8016)

Facilities

  • C23 Tidy and Clean Sport and Recreation Areas (M/101/8018)
  • C228 Maintain Site Security (Y/101/8028)
  • C226 Maintain Grounds (D/101/8029)
  • C227 Carry out Basic Repairs to Electrical and Plumbing Services (R/101/8030)
  • C222 Carry out Basic Glazing and Carpentry Repairs (Y/101/8031)
  • C223 Prepare Hard Standings and Paths for Caravans (D/101/8032)
  • C224 Use and Maintain Equipment and Machines (H/101/8033)
  • C24 Operate Plant to Maintain levels of Heating and Ventilation (K/101/8034)
  • C25 Operate Plant to Maintain the Quality of Pool Water (M/101/8035)
  • C26 Operate Plant to Maintain an Ice Surface (T/101/8036)
  • C225 Present, Maintain and Repair Artificial Playing Surfaces for Play (A/101/8037)

Customer care

  • C34 Resolve Customer Service Problems (U1053841)
  • C31 Provide a Centre Reception Service (J/101/8039)
  • B223 Process Payments for Purchases (K/101/3612)
  • C28 Maintain the Safety of Swimming Pool Users (F/101/8041)

Team leading

  • A316 Organise and Improve your Team’s Work (U1054080)
  • A317 Help your Team Members to Develop their Performance (K/101/3612)

This Qualification is available at the following centres