NVQ Level 2 in Customer Service
| Reg/Cert fee: | £45 (Includes standard candidate portfolio) |
| Lecture Pack fee: | N/A |
| Manual fee: | N/A |
| Accreditation Number: | 500/4227/0 |
Introduction
This qualification is appropriate for individuals working in a customer facing environment.This NVQ consists of two mandatory units plus five optional units. The five optional units must include at least one unit from each theme. Seven units in total must be achieved to attain the Level 2 NVQ, which are delivered and assessed in the work place.
Mandatory units – Theme - Customer Service Foundations
All candidates must successfully complete the following units:
- Prepare Yourself to Deliver Good Customer Service (M/102/4501)
- Provide Customer Service within the Rules (J/102/4505)
Additional units
Candidates must complete five other units(at least one from each theme)
OPTIONAL UNITS – Theme - Impressions and Image
- Give Customers a Positive Impression of Yourself and Your Organisation (H/103/6273)
- Promote Additional Services or Products to Customers (K/103/6274)
- Process Customer Service Information (M/103/6275)
- Live up to the Customer Service Promise(T/103/6276)
- Make Customer Service Personal (A/103/6277)
- Go the Extra Mile in Customer Service(F/103/6278)
- Deal with Customers in Writing or Using ICT(J/103/6279)
- Deal with Customers Face to Face (A/103/6280)
- Deal with Customers by Telephone (F/103/6281)
- Customer Service
OPTIONAL UNITS – Theme - Delivery
- Deliver Reliable Customer Service (D/102/0234)
- Deliver Customer Service on Your Customer’s Premises (J/103/6282)
- Recognise Diversity when Delivering Customer Service (L/103/6283)
OPTIONAL UNITS – Theme - Handling Problems
- Recognise and Deal with Customer Queries, Requests and Problems (L/102/4506)
- Resolve Customer Service Problems (H/102/0235)
OPTIONAL UNITS – Theme - Development and Improvement
- Develop Customer Relationships (M/103/6793)
- Support Customer Service Improvements (T/103/6794)
- Develop Personal Performance through Delivering Customer Service (A/103/)