Technical Q & A
Can the learner enrol themselves on a course?
No, Active IQ must enrol every learner onto the specified course. The learner only needs to register themselves onto the website which enables them to give themselves a username and password.
How do I go about starting online courses?
To start offering our courses online all you need to do is be an approved Active IQ centre, register yourself on the website and start registering your learners as normal.
How do I register students for on line courses?
Contact kimberley@activeiq.co.uk. You must specify which units you want the candidate/s to be enrolled onto.
If I am a student how do I access the course once enrolled?
Logon and go to the Student Desktop tab > then My Courses. Once here you will see a list of the courses you are currently enrolled on > Click the Lesson Structure button to be taken into the qualification. Here you will see the course broken down into sections, each separated by a self assessed worksheet with an 80% pass mark which must be completed before you can gain access to the next section*.
There is a downloadable PDF at the start of the course, this can be saved to your computer and used as a reference for future use. This contains all of the text you will find.
*Please be aware that if you are unsuccessful on the assessment you must re-attempt it until you are successful otherwise you won’t be able to access the next module.
Are there any specific requirements needed to view the online content?
You will need a Flash player installed on your computer, this can be downloaded free of charge from the Adobe website, www.adobe.com You will also need to ensure your computers are able to play sound as some of the videos play with a sound track.
What if I still can’t view the online courses after downloading the player?
You may need to change your internet security settings making the Active IQ website a "trusted site". Depending on the web browser you are using this can be found under tools > internet options > security > trusted sites Sample online account. We have a sample account active IQ account that can be accessed. This account lists all of our current online qualifications.
To access this please login with the following details:
- Username: sample
- Password: activeiq
If you have any questions about the sample account please contact the office on info@activeiq.co.uk